Due to the volatility of tariffs on imported goods, online prices are subject to change.
Contact your sales rep for the best competitive pricing.
How do I send my artwork/logo?
We prefer that artwork be sent to us via email, but it can also be sent to us on disk if emailing is not an option. If supplying your artwork on disk, we can accommodate the following formats: CD, DVD or 100MB Zip.
What artwork formats do you accept for my order?
The preferred programs are:
What is the Coupon Code and how do I apply it to my order?
On the back of every PromotionsNow catalog there is a promotion listed for a discount on your order. In order to apply the correct promotion to your order, you will need to provide us with the code on the back of your catalog. The discount does not appear on your web order. It will be applied to your order by your inside sales representative.
Is Rush Service available?
Rush service is not available on every product. Certain products may be rushed on orders with a one color, one location imprint in order to meet your event date. If you need an order faster than the production time listed, please call an inside sales representative for assistance.
Do you have stock art or fonts that I can use on my order?
Yes, we have online, hundreds of images that you can add to most of our custom products. Outside of your set up charge, these images are FREE and ready to use. In addition to the art, we have set fonts that you can choose to print on some products. (link to stock art)
Are Samples Free?
We're happy to send samples, free of charge to verified businesses interested in our products. (See Sample Etiquette) We may ask that more expensive samples be returned to us - but that's free of charge too. A credit card number may be needed to secure larger quantity or high value sample requests, but we'll only bill you if you don't return the samples within 30 days. We do reserve the right to limit quantities of free samples.
How is customization different from personalization?
Customizing a product is adding the same logo or text to each item. Personalizing a product is adding a different name to each item.
What does PMS color match mean?
The Pantone Matching System (PMS) is a color scale used to precisely match colors for printing. Each color has a coded number that ensures you get the right color when the file is printed even though the color may not look right when displayed on your monitor. PMS works well for spot colors but not for process colors (digital imprinting).
What is Production Time?
Each item shows a number of business days allotted for the production of your order for a one color, one location imprint. Production time begins with the receipt of your signed proof approval. As shipping and delivery times vary, they are not included in the production time.
When will my order arrive?
The arrival of your order is based upon the individual item's production time as well as shipping and delivery. Be sure to notify your inside sales rep of any event dates to ensure that you will receive your order on time.
What shipping methods are available?
Most orders are shipped via UPS ground. Faster methods that may incur additional charges are: UPS Next Day, Two Day or Three Day. For high quantity/weight orders your representative may suggest shipping via truck.
What is a set-up or screen charge?
The general set-up charge for the most common methods of imprinting is $39.00 per imprint color. As the set-up/screen charge is based on the method used to imprint your product, some imprinting methods may require a higher charge. (For additional imprinting methods see glossary.) Due to the unique nature of each product, a new set up charge applies for every product you order. When you order that same product again, with an exact repeat of your imprint, there is no additional set up charge.
How do I pay for my order?
We accept Visa, MasterCard, American Express, Check or Purchase Order. Payments may also be sent to our office via check. A method of payment will need to be known when you place your order. Organizations in good credit standing can also be invoiced on Net 30 terms when providing an official purchase order. See below for additional information concerning purchase orders.
When do I need to provide a purchase order?
Before you place your order, you should confirm with your purchasing department the way purchase orders are to be handled in your company. You can then provide your purchase order number when you place your order. A copy can then be emailed or faxed to our office.
Will I have to pay sales tax?
Only residents of New Jersey and Pennsylvania will have to pay sales tax on purchases. All tax-exempt businesses must supply a copy of their tax-exempt certificate.
What is a California Proposition 65 Warning?
PROPOSITION 65: Also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65 is a law that requires warning to consumers if a product exposes consumers to a wide variety of chemicals including lead and cadmium. Prop 65 does not ban any product; it simply requires warnings. Prop 65 applies only in California, and covers all products distributed in the state.
Meet Shannon
Sales Team, 8 yrs
1270 Glen Avenue, Moorestown, NJ 08057
• 1-800-378-6376 | fax 1-800-528-4366
[email protected]
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